Pre-sales and Site Queries
If you have any pre-sales queries or wish to give feedback about our site then please do not hesitate to get in touch.
Please be aware that we cannot help you with any non pre-sales issue and so, unless you would like some buying advice or to give feedback on our website, then you should go back to the previous page and select the option that fits the nature of your enquiry.
We must stress that if you have an enquiry about an existing O2 account then you need to use this page instead.
As we receive a high volume of messages we can only guarantee to reply to those which are either pre-sales queries or site feedback and cannot promise to reply to other unrelated enquiries, and please be aware that the O2-Clearance Helpdesk is open Mon-Fri 9am-5pm.
Disclaimer: Any information provided on O2-Clearance should be considered as consumer advice and users are strongly recommended to check the specific details of all advice given in the terms and conditions of the deal in question and also those of O2's service policies before proceeding with a purchase.
Although we research each response thoroughly so as to provide answers to the best of our knowledge, we cannot be held liable for any customer dissatisfaction resulting from misinterpretation of advice or on the occasion of incorrect or out-of-date information being given. The O2-Clearance team will always endeavour to provide the best service possible to our users and apologise if any difficulties arise from any of our services, but we strongly encourage vigilance in ensuring that you fully understand the terms and conditions of any purchase you make by checking the relevant details when you reach the checkout.