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Terms And Conditions

O2's Terms and Conditions

Find out more by reading O2's Terms and Conditions (external link), where you can find full terms and conditions for O2's products and services, as well as O2's Returns Policy.

Website Terms and Conditions

Please read carefully:

By accessing, browsing and/or using this website, you agree to the following terms and you agree to use the site in accordance with all applicable laws. If you do not agree you must not use this website.

Reference to "O2" in the following terms and conditions means Telefónica UK Limited and reference to "HOF" means Hand Over Fist Ltd., the company that operates this website and who acts as a data processor for O2. Please see our privacy policy for details. is an official O2 Clearance outlet. Find out more about O2-Clearance here.

When you select a phone from O2-Clearance, you will be taken to to complete your purchase. Once there, you are subject to O2's Privacy Policy and terms of website use.


Except as set out below:

  • Neither O2 (including any other companies in the O2 group) nor HOF are responsible or liable for any losses including, but not limited to, loss of income, loss of use, loss or corruption of data, loss of profits, loss of goodwill or special loss resulting from, or which arises in connection with, the use of this website or documents which are contained in or are referenced via a link to this website;
  • Neither O2 nor HOF is responsible for any loss or damage which was not reasonably foreseeable by you, O2 or HOF;
  • Whilst HOF and O2 make a real effort to ensure the accuracy and reliability of the contents of this website, you should note that the content, products and services available on this website are provided on an "as is" basis. You should not assume that the information contained in this website is accurate, comprehensive, verified, complete, error free or suitable for the particular use you have in mind when using it;
  • Neither O2 nor HOF is responsible for the compatibility, security, quality or fitness for purpose of any content or any goods or services of which you access or use on this website. You should satisfy yourself as to the compatibility, security, quality or fitness for purpose of any content or goods or services which you access or use on this website in respect of the particular use which you have in mind;
  • Neither O2 nor HOF assume any responsibility or liability for the contents of any website you may access from this website and neither O2 nor HOF necessarily endorse the views that are expressed, or have any control over the availability of, linked pages or websites accessed from this website.

Nothing in these terms removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can't be limited or excluded by applicable law. Your statutory rights are not affected.

  • Jurisdiction and law
    Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man) and the information on this website is not directed at anyone else. These terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
  • Changes to terms and records of agreements
    We may change these terms and conditions at any time by posting changes on the website. Please review these terms regularly to ensure you are aware of any changes made by us. Your continued use of the website after any such change means that you agree to the changed terms and conditions.
  • Applications for products and services
    The details of products and services including the prices are subject to change without notice. The provision of details of products and services (if any) on this website is not, and should not be construed as, an offer to sell or buy such products or services by the relevant company nor any guarantee of availability.
  • Product terms and conditions
    If you apply for any product or service detailed via this website, your application will be subject to any terms and conditions relating to the offer.
  • Copyright
    The copyright in the content contained in this website belongs to O2 or its licensed source. The content on this website may not be used for commercial purposes. The content on this website is protected by copyright and may not be reproduced or appropriated in any manner without the written permission of its respective owner(s).
  • Trademarks
    The images, logos and names on this website which identify O2 or any member of the Telefónica Limited group are proprietary marks of O2 or one of the other members. All rights are reserved.
  • Investor Relations Disclaimer
    The information contained on this website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision. You should seek independent investment advice from a qualified financial advisor if you require investment advice.
  • Severability
    If any part of these terms and conditions is found to be unenforceable it will not affect the enforceability of the remainder of the terms and conditions.
  • Other terms and conditions
    You are also subject to O2's Privacy Policy, Terms of Sale/Supply of products and the Terms for O2's services (which apply to the purchase of products and services by you and can be viewed via the link set out at the top of this page under "O2's Terms and Conditions").